Corrections & Refunds

Gyantex Enterprise sells textile cloth through this website. If there is a problem with an item you receive, contact us quickly so we can inspect the order and help.

Before Payment

Check the item, color, piece option, quantity, delivery choice, and phone number carefully before payment.

What Qualifies

• The delivered item is materially different from the product ordered
• The item has a production fault
• The quantity delivered does not match the paid order

What Usually Does Not Qualify

• A change of mind after the item has been prepared or dispatched
• Color differences caused by phone screen settings
• Delays caused by an incomplete delivery address or unavailable recipient

How to Report a Problem

Message us on WhatsApp or email hello@gyantexenterprise.com with your order number and photos of the issue. We may ask you to bring the cloth to Kumasi inside Kejetia Gate 11, Shop No. F-1472 for inspection.

Refunds or Corrections

If the issue is confirmed, Gyantex may replace the affected item or refund an agreed amount depending on the fault.