Corrections & Refunds

Gyantex Enterprise produces custom textile work after a quote and design confirmation. Because most orders are made for a specific family, church, school, institution, or event, returns are handled differently from ordinary retail items.

Before Printing

Review names, dates, portraits, logos, spelling, colors, and quantity carefully before approval. Once artwork is approved for printing, changes may affect the timeline and final cost.

What Qualifies

• The delivered cloth is materially different from the approved design
• The print has a production fault that was not present in the approved proof
• The quantity delivered does not match the confirmed paid order

What Usually Does Not Qualify

• Approved spelling, date, portrait, or logo errors that were visible in the proof
• Color differences caused by phone screen previews or uncalibrated reference images
• Timeline changes caused by late artwork, late payment, or late approval

How to Report a Problem

Message us on WhatsApp or email hello@gyantexenterprise.com with your request reference, photos of the issue, and the approved design proof. We may ask you to bring the cloth to Kumasi inside Kejetia Gate 11, Shop No. F-1472 for inspection.

Refunds or Corrections

If the issue is confirmed, Gyantex may correct the order, reprint the affected portion, or refund an agreed amount depending on the fault and production stage.